TERMS OF USE OF SHOP SERVICES https://neocarbone.com
Condition of use https://neocarbone.com The website is a successful registration of the Customer. As part of the registration, the Customer will be offered acceptance of these General Terms of Use, the acceptance of which is a prerequisite for using the services https://neocarbone.com Internet pages.
NEO CARBON specifically invites the Customer to view the content of the Privacy Statement found in the second part of these General Terms and Conditions.
NEO CARBON recommends that Customers take care of their NEO CARBON account login password. We recommend that you use a combination of uppercase and lowercase letters and numbers when choosing a combination of characters for your password, and that you use a password of at least six characters. We recommend changing the password periodically (at least once a year).
Language
Language of communication on https://neocarbone.com is the Croatian literary language. Furthermore, you can get all information about products and services in English and French.
Prices
Prices are expressed in kuna (HRK) and euros (€) and include VAT.
The price of goods is determined for each product individually. The process of entering the price on the page for each product is subject to multi-level control, but regardless of this, there is a possibility of error because it is a human factor, and by the nature of things, it cannot be an automatic entry.
Such situations are extraordinary and for them NEO CARBON doo apologizes in advance to its Customers and Users, as it will be forced to inform them about the situation and possible wrong price for a specific product, and the Customer about the impossibility of delivery according to the Customer's specific order.
Special forms of sales/Promotional sales
NEO CARBON doo will periodically, at its discretion, put certain products on sale or organize special forms of sales of other names.
These products will be available to all customers or will be available to customers of a specific, precisely specified group. The conditions of the promotional sale will be described in detail, especially the duration of the promotional sale/special form of sale, the limitation of the quantity of goods, the amount of the discount, and the like.
After the end of the promotional sale/special form of sale, NEO CARBON doo will not accept new orders according to the conditions related to the promotional sale.
The process of ordering on the NEO CARBON Internet store is described in the link https://neocarbone.com
In the case of a large number of orders that are submitted simultaneously on the NEO CARBON Internet store, it may happen that the information about the availability of the product is not the same as the state in the warehouse of the NEO CARBON supplier. Such a situation is extraordinary and does not last long.
NEO CARBON will take all necessary measures and engage all possible resources in order to fulfill the delivery of the ordered product in a timely manner. In the event that the NEO CARBON supplier does not have the ordered product available, he will inform the customer about this and offer him the opportunity to purchase a product from the NEO CARBON Internet store that is available for delivery and that is closest in terms of its characteristics to the product that cannot be delivered. NEO CARBON removes responsibility for the consequences of the emergency situation described.
Your order is considered confirmed and valid only when the account is created. The user has the option to set up his account on https://neocarbone.com Internet page.
Duration and termination of the contract (unilateral termination of the contract by the customer)
The contract that the Customer enters into with NEO CARBON doo for the purchase and sale of products and services is a one-time contract for the purchase and sale of products or services that is consummated by the delivery of goods or services by NEO CARBON and the payment made by the Customer, in case it is not previously terminated. These terms of use of the website and the General Business Terms are an integral part of the Purchase Agreement between NEO CARBON and the Customer.
Pursuant to the Law on Consumer Protection, the natural person Buyer is authorized to unilaterally terminate the contract without giving reasons within 14 days from the date of delivery of the product, i.e. delivery of the last product from the order.
An exception to this authorization applies to products for which Art. 79 of the Consumer Protection Act excludes the right to unilateral termination of the contract, which NEO CARBON will specifically warn you about in the offer of the specific product. We recommend reading the product description that opens by clicking on the product.
You can download the standard information form for unilateral contract termination at this link.
You can unilaterally terminate the contract using the mentioned form or by any other unequivocal statement in which you express your will to terminate the contract on a permanent medium.
Your request to exchange the correct product (e.g. incorrect number of the item of clothing, incorrect color of the product) that you have purchased will be considered a unilateral termination, so please be sure to fill out the product return form that came with the product so that we know that when termination you want to replace the product. Products (return or replacement) must be delivered to the address: NEO CARBON doo, Cetinska 15, 21210 Solin.
In case of unilateral termination of the contract without replacement of the product, we will act according to the Consumer Protection Act, i.e. the Obligatory Relations Act. We will reimburse you after the goods have been returned to us. You must return the goods to us without delay, and no later than within 14 days from the day you notified us of the unilateral termination of the contract.
According to Article 77 of the Law on Consumer Protection, the buyer must return the goods without delay within 14 days from the time he informed the trader of his decision to terminate the contract, and bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract. If the customer wishes, he can contact NEO CARBON doo at the info number or email address info@neocarbone.com in order to obtain information about the method, possibilities and conditions of product return by NEO CARBON. NEO CARBON invites the customer to pack the product in the original packaging to avoid damage to the product. If it is a specific packaging (e.g. styrofoam and foil), it is necessary to secure parts of the packaging in order to protect the product.
First use or first use of the purchased product
Pursuant to Article 77, paragraph 5 of the Law on Consumer Protection, the customer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods, which was established as the consumer's obligation in the case of unilateral termination of the contract within the legal term of 14 days.
NEO CARBON doo informs customers that the reduction in the value of the purchased product in relation to damage to the packaging, i.e. damage to the product that was not caused by checking the functionality of the product, will be determined for each returned product individually, and will inform the customer of the determination after receiving the returned product if there is a need for compensation.
NEO CARBON recommendations regarding products, product downloads, product handling and regarding unilateral termination of the contract within the legal term of 14 days:
- the image of the product shows the basic appearance and way of using the product, as well as the presentation of the product as foreseen by the manufacturer. The image does not show in detail the specific product that is delivered to the customer, therefore NEO CARBON recommends that the customer, when choosing a product, review in detail the product characteristics and product description that are listed in the offer on the NEO CARBON website and can be accessed by clicking on the product.
- if the packaging is damaged, do not pick up the product, but immediately draw the attention of the delivery person to the damage to the packaging and ask him to return the product to NEO CARBON doo. IF THE BUYER DOES NOT CLAIM THE DAMAGE TO THE PACKAGING TO THE DELIVERY AT THE TIME OF PICKING UP THE PRODUCT, HE IS CONSIDERED TO HAVE PICKED UP THE PRODUCT WITH UNDAMAGED PACKAGING.
- if you find damage to the product after removing the packaging, keep the original packaging and contact NEO CARBON within 14 days of receiving the goods. If NEO CARBON organizes the transportation of goods for return, it is necessary to pack the product in the original packaging to avoid damage to the product. If it is a specific packaging (e.g. styrofoam and foil), it is necessary to secure parts of the packaging in order to protect the product.
- if the packaging is undamaged and you have received the product, carefully remove the packaging with as little damage as possible, because damaged packaging reduces the value of the product.
- carefully inspect the product, its construction, specifics, features and functionality (e.g. inspect seams on clothing, suits, gloves and socks and other sewn products, damage-scratches-bumps on tires, damage to plastic parts of the product, glued parts of the product, damage special materials (carbon, epoxy, wood and the like), appearance and functionality of mechanical parts (e.g. pulley-mulline, triggers, buckles, knife and the like), correctness (bend/flatness) of arrows or spears and their parts (wings, notches, hooks), inflatable products (buoys, floats, rafts), correctness of battery-powered products (lamps, scales, etc.).
– IMPORTANT: do not use or handle the product if you intend to use the legal right to cancel the contract, because any further handling of the product reduces the value of the product.
The handling/use of the product is considered, for example:
- use of neoprene and rubber clothing products in the sea/water,
– use/use of products with rubber parts in the sea/water,
- use of products made of special materials: wood, epoxy, carbon and others.
- use/use of mechanical and metal parts of the product in the sea/water,
- the use of plastic and electronic products in the sea/water,
By handling, using or using products that reduce the value of the product in the case of customer complaints about damaged products with a request for the legal right to terminate the contract is, for example:
- a visibly torn or improperly sewn product, and a product used in the sea/water,
- uneven or bent used arrow (spear), and the product was used in the sea/water,
- scratches on the tires of the underwater gun, and the product was used in the sea/water,
– broken plastic or rubber parts of the product, and the product used in the sea/water,
- scratches on plastic, rubber and glass parts of masks, fins and snorkels, and the product was used in the sea/water,
– damage and scratches on underwater guns, and the product was used in the sea/water,
– damage or distortion of the mechanical and metal parts of the product, and the product used in the sea/water,
– damage to the inflatable product, and the product used in the sea/water,
– damage to bags or backpacks due to carrying things,
- other damages that are caused by use or use, and which are visible before use or use of the same.
NEO CARBON informs customers about the specific properties of certain products for which, due to their characteristics, it is not possible to check their functionality without handling the product outdoors, that is, in the sea or water. This applies to products whose functionality or correctness is tested outdoors or in the sea/water. for example:
– functionality/power/strength of tires on underwater guns,
- use of an underwater lamp (in accordance with the manufacturer's instructions)
- assembly/installation and commissioning of tires, wooden, plastic, metal and other parts of products that were purchased separately to be assembled separately.
NEO CARBON informs customers that certain products that fall under the category "handmade product" or "tested products" and which, before being put on the market, have been tested under real conditions in the sea or water Products that are marked as a "handmade product" category or "tested products" may, due to testing, have minor scratches, traces or other forms of cosmetic damage that occurred during testing, which do not affect the correctness of the product or fall into the category of an already used product. These cosmetic damages are a sign and guarantee that this product has been separately tested under real conditions as a guarantee of our quality and the attention we pay to each product and customer.
Therefore, NEO CARBON informs customers that they should carefully inspect products of the "handmade product" or "tested products" type and contact NEO CARBONE if necessary before using them in the sea or water.
If the authorized service determines that it is a type of damage or malfunction of the product, NEO CARBON will not be able to assume responsibility or cost caused by the customer's actions contrary to this notice.
NEO CARBON recommends that customers, when they notice potential irregularities or damage, contact NEO CARBON for specific and individual products for which, due to their characteristics, it is not possible to check their functionality without handling the product outdoors, i.e. in the sea or water.
NEO CARBON will not be able to acknowledge the consequences of using or using the product contrary to these Terms of Use and the General Business Terms.
In the event that the Customer orders goods and refuses to receive them without reason (the packaging is not damaged), NEO CARBON has the right to withhold from the paid amount of the purchase price the amount of the direct costs of returning the product.
NEO CARBON is responsible for material defects of the items it sells on its website in accordance with positive regulations, in particular the Law on Obligations of the Republic of Croatia.
The buyer will receive notification of the status of the returned product and the amount of the refund within 10 days via electronic mail, or email. The refund to the customer will be made no later than 5 days from the date of sending the notification to the customer.
The right to unilateral termination of the contract is excluded by law in several cases. Complete information related to the right of the customer to unilaterally terminate the contract can be found in the Consumer Protection Act (Official Gazette 41/2014, 110/2015, 14/2019 with changes).
Objection, response to objection and notices
In case you are dissatisfied for any reason, you can file a complaint. NEO CARBON allows you to submit a written complaint by post to the address of the headquarters of NEO CARBON doo, telephone: 091 596 5515 or by email info@neocarbone.com and to determine the specific order against which you have a complaint as quickly as possible, state the order number, account number or your username in the complaint.
NEO CARBON will confirm the receipt of the complaint in writing without delay, and according to the Law, the answer must reach you within 15 (fifteen) days from the date of receipt of the complaint.
Through its website, NEO CARBON informs the customer about the locations where it has ensured the possibility of receiving EE waste (electrical and electronic waste) on a one-for-one basis, in the area of the local self-government unit where the customer resides at no cost per customer. Locations can be found on the link:
https://www.ee-otpad.com/sabirni-centri.php
Payment methods
NEO CARBON allows you to purchase selected products by paying in the following way:
When choosing this payment method, you will receive a proforma invoice to your e-mail address with all the information required for payment, including the account number to which you need to pay the value of the order. You can then make the payment using internet banking or the way you normally pay your bills - through the bank, post office, Fine or similar.
For Burmese payments, the goods are delivered only after we post the payment (according to bank statements - as a rule,
next working day).
The cash on delivery option allows you to pay the amount of the order upon delivery to the specified address, that is, only when the goods are delivered to you by the delivery service. With the cash on delivery option, we charge HRK 7.00 for the delivery costs of this payment option in addition to the displayed price of the product with VAT. Cash on delivery payment is made exclusively in cash, to the delivery person at the time of delivery to the specified address. In case the recipient is not able to receive the shipment at the defined delivery address at the time of delivery, the delivery person leaves a notification about the arrival of the shipment.
A NEO CARBON gift voucher/code is a monetary value stored on an instrument that can be used to acquire goods or services only through the NEO CARBON website. The voucher/code is neither a product nor a service that is on the market, so the provisions of the Law on Consumer Protection on the return of goods and services cannot be applied to the NEO CARBON voucher/code. The NEO CARBON voucher/code cannot be exchanged for money. The gift voucher/code can be combined or aggregated with other gift vouchers/codes. Unless otherwise indicated, the user can use the gift voucher/code once on one order.
Personal pickup (NEO CARBON headquarters/warehouse)
Picking up the goods in person at the NEO CARBON headquarters/warehouse is free of charge and no delivery costs are charged.
A notification will be sent to your email address informing you that your order is ready for delivery.
When picking up in person at NEO CARBON, please first check if the goods are ready for pick up at the phone number 091 596 5515 or by email at info@neocarbone.com , and when downloading, bring a copy of the invoice that you previously received to your e-mail address.
You can pick up the selected products ordered and paid for in person at the headquarters:
NEO CARBON doo for trade
Cetinska 15
21210 Solin
The website is available 24 hours a day, i.e. "non-stop". To directly pick up the paid goods, you need to call 091 596 5515 or send an email to info@neocarbone.com agree the time of collection of the purchased goods -
When picking up, have your order confirmation or order number and ID ready. If you are a representative of a legal entity, you should also bring the stamp of that legal entity in order for them to certify the handover document. It will not be possible to deliver the goods without presenting a personal identification document or certification with a seal for a legal entity.
Warranty and service
The warranty, technical instructions, instructions for use or instructions for use are attached to the product, and in the sense of Article 42. Paragraph 6 of the Law on Consumer Protection NEO CARBON doo considers that the Buyer is thereby informed in a clear and comprehensible way in advance about all the information that the manufacturer determines to be necessary and related to the product, as well as the existence of services that are offered after the sale.
If the product has a valid warranty and the product shows a defect within the warranty period, the customer is authorized to contact NEO CARBON directly in accordance with the instructions on the warranty card.
If you have any questions or need any clarification, please contact us on 091 596 5515 or
via e-mail: info@neocarbone.com
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